Jarurat Privacy Policy

INTRODUCTION

Your privacy is important to Jarurat (referred to as "we," "us," "our," "Company," or the "Platform"). This Privacy Policy ("Policy") describes how Jarurat collects, uses, processes, stores, discloses, transfers, and protects your information (including personal data and sensitive personal information) when you:

Access or use the Jarurat mobile application ("Jarurat App")
Access or use the Jarurat Connect application ("Jarurat Connect App") — for Service Providers & Professionals
Access or use the Jarurat Go application ("Jarurat Go App") — for Bike Taxi & Parcel Delivery Partners
Visit our website at www.jarurat.co.in
Interact with Jarurat offline (through mail, phone, etc.)
Avail services through the Jarurat Platform

This Policy applies equally to all three applications — Jarurat, Jarurat Connect, and Jarurat Go — collectively referred to as the "Jarurat Platform."

By using the Jarurat Platform or Services, you consent to this Policy and any amendments made from time to time. If you do not agree with this Policy, please do not use or access the Jarurat Platform.

1. DEFINITIONS

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:

Term	Definition
Users	Customers, Service Providers (Professionals), and Vendors who use the Jarurat Platform.
Customers	Individuals who request services through the Jarurat Platform.
Service Providers / Professionals	Independent third-party service operators offering services on Jarurat.
Personal Information	Any information that could identify you (name, email, phone number, address, etc.).
Sensitive Personal Information	Financial information, government IDs, health data, biometric data, passwords.
Device	Any computer, mobile phone, or other device used to access Services.
Third-Party Service Providers (TPSP)	External agencies providing services on our behalf (payment processors, analytics providers, etc.).
Co-Branded Services	Services offered in partnership with other companies.
Usage Information	Technical data about how you use the Platform (clicks, searches, usage patterns, etc.).

2. WHAT INFORMATION DO WE COLLECT?

2.1 INFORMATION YOU PROVIDE DIRECTLY

Account Information

When you register on Jarurat App, we may collect:

Full name
Email address
Phone number (verified via OTP)
Date of birth
Gender
Profile photograph
Residential address / Service area
Login credentials (username/password)
Payment information (subject to applicable laws)
Emergency contact details

For Service Providers / Professionals

We collect additional information:

Professional qualifications and certifications
Government-issued identification (Aadhaar, PAN, and Driving License)
Professional license details (where applicable)
Bank account information for payments
Tax registration details (GST, if applicable)
Vehicle information (for delivery services)
Police Verification Certificate (if available)
Insurance details

Transaction Information

Service booking details (date, time, location)
Service category and description
Payment transaction information
Booking history and ratings/reviews

Communication Information

Messages and chat communications with other users
Customer support interactions
Complaints and feedback
Referral information (if you refer a friend)

User-Generated Content

Ratings and reviews
Comments and posts
Uploaded photographs/documents
In-app messages and support tickets

2.2 INFORMATION COLLECTED AUTOMATICALLY

Location Data

For Customers: Precise or approximate location when you open the app or request a service.
For Service Providers: Real-time location when accepting bookings (collected only when "On-Duty" is active).
We use location data even after the app is closed for service matching and safety purposes.

Device Information

IP address (Device Identifier)
Device type, manufacturer, and model
Operating system and version
Mobile network data
Unique device identifiers
Software and app versions
Preferred language and country settings

Usage Information

Pages/features visited on the Platform
Time spent on each feature
Search queries
Clicks and interactions
Scrolling and touch gestures
Frequency of app usage
Features used most frequently

Cookies and Similar Technologies

Session identifiers
Advertising identifiers
Tracking pixels and web beacons
Browser cache data
User preferences and settings

SMS / Text Messages

One-Time Passwords (OTPs) for verification.
Authentication details during financial transactions.
Security verification messages.
We do NOT share SMS data with third parties.

Call Details

Call recordings (for Service Providers) for quality assurance and dispute resolution.
Call logs showing incoming/outgoing calls with users and customers.

Health Information

For Service Providers during emergencies: body temperature, symptoms, vaccination status, health conditions (as disclosed by users).

3. USE OF INFORMATION COLLECTED

We use the information collected through the Jarurat Platform for the following purposes:

3.1 Service Delivery & Operations

To create and manage your account.
To verify your identity.
To enable service bookings.
To match customers with nearby service providers.
To process ride and delivery requests.
To facilitate payments and settlements.
To provide customer support.
To maintain booking history and invoices.

3.2 Platform Improvement & Analytics

To improve app performance.
To analyze user behavior and usage patterns.
To troubleshoot bugs and technical issues.
To develop new products and features.
To personalize the user experience.
To optimize service availability.

3.3 Safety & Security

To verify user identity.
To prevent fraud and misuse.
To detect suspicious activity.
To monitor platform abuse.
To investigate complaints and disputes.
To protect users, service providers, and the Platform.

3.4 Communication & Marketing

To send booking confirmations.
To provide OTP verification.
To send service notifications.
To send promotional offers and campaigns.
To notify users about new features.
To conduct customer satisfaction surveys.

3.5 Compliance & Legal

To comply with applicable laws and regulations.
To respond to lawful government requests.
To enforce our Terms & Conditions.
To resolve legal disputes.
To protect our legal rights and interests.

3.6 Business Operations

To maintain financial records.
To process accounting and audits.
To generate business reports.
To manage internal administration.
To support business continuity and operational efficiency.

5. DATA RETENTION

We retain your Personal Information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Account information is retained while your account remains active.
Booking, ride, delivery and transaction records may be retained for legal, taxation, accounting and audit purposes.
Customer support records may be retained for quality assurance and dispute resolution.
Where required by applicable law, certain information may be retained even after account deletion.

When retention is no longer required, we will securely delete, anonymize, or irreversibly destroy the applicable information in accordance with our internal data retention practices and applicable law.

6. DATA SECURITY

Jarurat implements reasonable administrative, technical, and physical security measures to protect your Personal Information against unauthorized access, alteration, disclosure, misuse, or destruction.

Security Measures

Secure server infrastructure.
Encrypted communication wherever applicable.
Access control and authentication mechanisms.
Role-based authorization for internal systems.
Regular monitoring and security reviews.
Protection against unauthorized access and misuse.
Secure storage of sensitive business information.

Although we strive to protect your information using commercially reasonable security practices, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

Users are also responsible for maintaining the confidentiality of their account credentials and should immediately notify Jarurat if they suspect any unauthorized access or security breach.

7. YOUR RIGHTS

Depending on applicable law, you may have the following rights regarding your Personal Information:

Right to access your personal information.
Right to update or correct inaccurate information.
Right to request deletion of your account and personal information, subject to applicable legal requirements.
Right to withdraw consent where processing is based on consent.
Right to object to certain types of processing.
Right to request restriction of processing in certain circumstances.
Right to request a copy of your personal information where applicable.

Certain requests may be subject to verification of your identity and may be limited where retention of information is required by law, regulation, taxation, fraud prevention, dispute resolution, or legitimate business purposes.

8. COOKIES & TRACKING TECHNOLOGIES

Jarurat may use cookies and similar technologies to improve user experience, maintain user sessions, remember preferences, enhance security, analyze usage patterns, and improve overall platform performance.

We may use:

Session Cookies
Preference Cookies
Authentication Cookies
Analytics Cookies
Performance Cookies
Advertising & Marketing Technologies (where applicable)

You may manage cookie preferences through your device or browser settings. However, disabling certain cookies may affect the functionality of the Jarurat Platform.

9. THIRD-PARTY SERVICES & LINKS

The Jarurat Platform may integrate with or contain links to third-party services, websites, applications, APIs, payment gateways, map services, communication services, analytics providers, and other external platforms.

These third-party services operate independently and are governed by their own privacy policies and terms of use.

Jarurat is not responsible for the privacy practices, content, availability, security, or policies of third-party platforms. Users are encouraged to review the privacy policies of such third-party services before sharing any information with them.

Examples of third-party integrations may include:

Payment Gateway Providers
Google Maps & Location Services
Firebase Services
OTP & SMS Service Providers
Email Service Providers
Cloud Hosting Providers
Analytics Providers
Customer Support Platforms

10. CHILDREN'S PRIVACY

The Jarurat Platform is not intended for children below the minimum age permitted under applicable law. We do not knowingly collect Personal Information from children without appropriate legal authorization where required.

If we become aware that Personal Information of a child has been collected without proper authorization, we will take appropriate steps to delete such information from our records as required by applicable law.

Parents or legal guardians who believe that a child has provided Personal Information through the Jarurat Platform may contact us using the details provided below.

11. CHANGES TO THIS PRIVACY POLICY

Jarurat reserves the right to modify, update, amend, or replace this Privacy Policy at any time to reflect changes in our services, legal requirements, operational practices, or business needs.

Updated versions of this Privacy Policy will be published on the Jarurat Platform and/or our official website.

The "Effective Date" shown at the top of this Privacy Policy will be updated whenever material changes are made.

Your continued use of the Jarurat Platform after any update constitutes your acceptance of the revised Privacy Policy.

12. CONTACT US

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your Personal Information, you may contact us using the details below.

Company	Jarurat
Email	support@jarurat.co.in
Website	www.jarurat.co.in
Support	Customer Support Team

We will make reasonable efforts to respond to your request within a reasonable time in accordance with applicable laws and regulations.

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Privacy Policy