Shipping & Delivery Policy

Shipping/Delivery Services

Package pickup, transport, and delivery services provided through the Jarurat Platform.

Package(s)

Items, goods, or parcels sent through Jarurat's Shipping & Delivery Services.

Customers

Individuals or businesses sending or receiving packages via Jarurat.

Delivery Partners / Service Providers

Independent service providers who handle physical pickup, transport, and delivery of packages.

Recipient

Authorized person receiving the package at the delivery address.

Pickup Location

Address from which the package is collected.

Delivery Location

Address to which the package is sent.

Return Address

Address where undeliverable packages are sent back to the sender.

Platform

Jarurat mobile application or digital interface where shipping services are discovered and booked.

Delivery Window

Time period during which the package is expected to be delivered.

Transit Period

Time from secure handover to Delivery Partner until delivery at the destination.

Prohibited Items

Items that cannot be shipped via Jarurat services due to legal, safety, or regulatory restrictions.

2.1 JARURAT SHIPPING & DELIVERY SERVICE MODEL

1. Technology Platform: Jarurat operates as a technology-based SAAS (Software-as-a-Service) platform that connects Customers with independent Delivery Partners.
2. Independent Service Providers: Jarurat does NOT directly provide delivery services. Delivery Partners are independent service providers.
3. Lead Generation: Jarurat facilitates discovery and matching of Customers with Delivery Partners.
4. Contract: Delivery contract exists directly between Customer and Delivery Partner, NOT Jarurat.

2.2 SERVICE COVERAGE

Jarurat Shipping Services Cover:

1. Intra-City Delivery: Same-day delivery.
2. Document Delivery: Letters, invoices, certificates.
3. Small Parcels: Up to 50 kg (100 cm × 60 cm × 60 cm).
4. Urgent Deliveries: Express delivery.
5. Multiple Drop Points: Multiple deliveries in one trip.

Service Availability:

1. 24x7 availability (subject to partner availability)
2. Coverage: Rajasthan and expanding cities
3. Delays may occur due to holidays/weather

3.1 BOOKING A DELIVERY

Step 1: Enter Details

1. Select "Book Parcel" in app
2. Enter pickup address
3. Enter delivery address
4. Enter return address
5. Provide package details

Step 2: Package Verification

1. Confirm package is legal
2. Agree to Prohibited Items policy
3. Declare no hazardous items

Step 3: Review Availability

1. Check available Delivery Partners
2. View estimated charges
3. Confirm receiver details

Step 4: Confirm Booking

1. Accept Terms
2. Auto assignment to partner
3. Tracking starts

3.2 PICKUP PROCESS

Delivery Partner Arrival:

• Partner arrives as per timeline
• Live tracking + details shared
• Contact via app

Package Handover:

• Proper packing required
• Good condition handover

Verification:

1. Package condition
2. Size verification
3. Address check
4. Payment details
5. Photo capture

Transit Start:

• Starts at handover
• Real-time tracking enabled

3.3 DELIVERY PROCESS

Delivery Attempt:

1. Partner reaches location
2. Contacts recipient
3. Delivers to exact/nearest address

Successful Delivery:

1. ID verification if needed
2. Signature/confirmation
3. Photo proof
4. Confirmation sent

Failed Delivery:

A. Recipient unavailable

• 2-3 attempts
• Reschedule option
• Return if failed

B. Address inaccessible

• Delivered to nearest safe point
• Shared with customer

C. Address unreachable

• Return initiated

Return Delivery:

• Returned to return address
• Charges applicable
• Same-day return attempt

4.1 STRICTLY PROHIBITED ITEMS

Hazardous & Dangerous Items:

• Explosives, firecrackers
• Flammable liquids
• Chemicals, acids
• Gas cylinders

Weapons:

• Guns, firearms
• Ammunition

Illegal Substances:

• Drugs, narcotics
• Alcohol, tobacco

Currency & Financial:

• Cash
• Cheques, bonds

Valuables:

• Gold, jewellery above ₹50,000

Documents:

• Original IDs

Others:

• Animals
• Illegal items
• Obscene content

Note: Jarurat may refuse any unsafe item.

4.2 ITEM VALUE RESTRICTIONS

• Max value: ₹50,000
• Above ₹50,000 → special request required
• Insurance recommended

4.3 DECLARATION & COMPLIANCE

Customer Declaration:

• Item is legal
• No prohibited items
• Safe packaging

Jarurat Rights:

• Inspect package
• Report illegal items
• Take legal action

Consequences:

• Legal action
• Account ban

5.1 ESTIMATED DELIVERY TIMES

Delivery Type	Estimated Timeline	Guaranteed	Notes
Same-Day Delivery	4-6 hours	No	Depends on pickup/delivery location proximity

5.2 IMPORTANT DISCLAIMERS

Jarurat does NOT guarantee:

1. Specific delivery times or dates
2. Delivery by a particular time of day
3. Weekend or holiday delivery
4. Uninterrupted or continuous service availability

Factors affecting delivery time:

1. Weather conditions (rain, flood, extreme heat/cold)
2. Traffic congestion and road conditions
3. Delivery Partner availability
4. Recipient location accessibility
5. Address accuracy issues
6. Platform technical issues
7. Force majeure events (natural disasters, lockdowns, etc.)

5.3 DELAYED DELIVERY

If delivery is delayed beyond 24 hours of estimated time:

1. Notification: Customer and Recipient will be notified with new estimated time
2. Reason: Specific reason for delay provided if available
3. Compensation: If delayed > 48 hours beyond estimate, customer may request

Reasons for Delays (Not Eligible for Compensation):

1. Recipient unavailability (not at address)
2. Address inaccessibility or locked gates/buildings
3. Customer change in delivery address
4. Weather/natural calamities (force majeure)
5. Government lockdowns or travel restrictions
6. Police/legal interventions

6.1 JARURAT'S LIMITED LIABILITY

Important: Jarurat is a technology platform provider, NOT a logistics or courier company. Jarurat's role is limited to connecting Customers with independent Delivery Partners.

Jarurat is NOT liable for:

1. Loss of packages
2. Damage to packages during transit
3. Theft or robbery of packages
4. Delay in delivery beyond stated estimates
5. Package contents damage or spoilage
6. Failed delivery attempts
7. Delivery Partner's behavior, conduct, or misconduct
8. Non-delivery or partial delivery
9. Package not matching recipient expectations

6.2 LIABILITY LIMITATION (LIABILITY CAP)

No liability for:

1. Consequential damages
2. Indirect damages
3. Lost profits or business interruption
4. Emotional distress or inconvenience
5. Special damages

6.3 CUSTOMER'S ACCEPTANCE OF RISK

By using Jarurat Shipping Services, you accept that:

1. You assume all risk of package loss, damage, or theft during transit
2. You have verified the accuracy of all address information
3. You have properly packaged the items
4. You are solely responsible for package contents
5. You release Jarurat from all liability for delivery partner actions
6. Your only recourse is with the Delivery Partner directly

6.4 DELIVERY PARTNER LIABILITY

1. Delivery Partners are independent service providers
2. Contract exists directly between Customer and Delivery Partner
3. Jarurat is NOT a party to this contract
4. Jarurat does NOT assume liability for Delivery Partner performance
5. For disputes, contact Delivery Partner directly

7.1 DELIVERY CHARGE CALCULATION

Pricing Based On:

1. Pickup-to-delivery distance (kilometers)
2. Delivery area (city limits, outskirts, remote)

Delivery Charges Display:

1. Estimated charges shown before booking confirmation

7.2 PAYMENT METHOD

Options:

1. Credit/Debit Card
2. UPI (PhonePe, Google Pay, BHIM)
3. Digital Wallet (Paytm, Amazon Pay)
4. Cash to Delivery Partner

Payment Timing:

1. After Delivery: 100% balance paid to Delivery Partner OR auto charged

7.3 REFUND POLICY FOR DELIVERY CHARGES

No Refund Policy is applied because the payment for delivery of item is charged after delivery of item or work done.

9.1 ADDRESS REQUIREMENTS

Pickup Address Must Include:

1. Building/house number and street name
2. Landmark (nearby shop, school, temple, etc.)
3. Sector/Zone (if applicable)
4. City and Postal Code
5. Contact name and phone number
6. Access instructions (gate code, intercom number, etc.) if required

Delivery Address Must Include:

1. Exact building/house number and street name
2. Apartment/flat number (if applicable)
3. Landmark and sector/zone
4. City and Postal Code
5. Recipient name and contact number
6. Special instructions (ring bell 3 times, call upon arrival, etc.)

9.2 ADDRESS ISSUES

What Happens if Address is Inaccurate/Incomplete:

1. Delivery Partner will make 2-3 attempts to locate the address.
2. If unable to locate, return address contacted; package can be re-delivered next day OR returned.
3. Additional charges may apply for re-delivery attempts.

Customer's Responsibility:

1. Verify address accuracy before booking
2. Provide complete, detailed address information
3. Include accessible landmarks and directions
4. Ensure recipient contact details are correct
5. Inform Delivery Partner of access restrictions (gates, security, etc.)

Address Changes:

1. Address changes accepted ONLY before pickup
2. Changes after delivery attempted = NOT possible (package returned to original return address)

9.3 DELIVERY LOCATION LIMITATIONS

Jarurat can deliver to:

1. Residential addresses (homes, apartments, villas)
2. Commercial addresses (offices, shops, warehouses)
3. Institutional addresses (schools, hospitals, government offices)
4. Hotels and guest houses

Jarurat CANNOT deliver to:

1. GPS coordinates only (no building address)
2. Entirely unmarked/unnamed locations
3. High-security military zones (requires special clearance)
4. Accident/crime scene locations
5. Underwater or inaccessible locations
6. Crematorium, Graveyard

10.1 DELIVERY PARTNER AUTHORITY

Delivery Partners have the right to:

1. Refuse delivery if package appears damaged/leaking
2. Request payment upfront (if cash payment mode)
3. Refuse COD delivery if payment method unavailable
4. Leave package in "safe location" if recipient unavailable
5. Reschedule delivery if time window missed
6. Return package if address inaccessible
7. Report suspicious/prohibited items to authorities
8. Refuse service to customers behaving inappropriately

10.2 SAFE LOCATION DELIVERY

If Recipient Not Available:

1. Delivery Partner may leave package in a "safe location" such as:

1. Near the main door (if within residential complex)
2. With a building security guard (with written approval)
3. In a covered/protected area (if not exposed to weather)
4. With a neighbor (if recipient approves via call)
5. At community center or reception desk

Photo Documentation:

1. Delivery Partner will take photo of safe location
2. Photo shared with Customer and Recipient via app
3. Location details provided in delivery confirmation

Risk of Safe Location Delivery:

1. Jarurat and Delivery Partner NOT liable for theft/loss
2. Recipient accepts risk by not being available
3. Customer must arrange alternative pickup if lost

11.1 FRAGILE ITEMS (GLASSWARE, ELECTRONICS)

Recommended Packaging:

1. Original packaging
2. Bubble wrap (minimum 5 layers)
3. Foam insulation
4. "FRAGILE" sticker
5. Cardboard box

Packaging Your Responsibility:

1. Jarurat does NOT provide packing materials
2. Delivery Partner will NOT repack items

Delivery Process:

1. Packaging integrity checked
2. Damaged packaging → delivery may be refused
3. Special handling can be noted

11.2 PERISHABLE ITEMS (FOOD, MEDICINES)

Allowed:

1. Baked goods
2. Cooked meals
3. Medicines
4. Flowers

NOT Allowed:

1. Raw meat
2. Fruits/vegetables
3. Dairy products
4. Biological specimens

Special Packaging:

1. Insulated box
2. Leak-proof packing
3. Temperature control
4. "Perishable" marking

Time Limit:

1. Same-day delivery only
2. Risk accepted if delayed

11.3 CASH ON DELIVERY (COD)

How COD Works:

1. Payment collected from Recipient
2. Cash verified
3. Receipt issued
4. Deposited within 24 hours

COD Limitations:

1. Maximum COD amount: ₹100,000 per shipment

Issues with COD:

1. If Recipient refuses payment:

1. Package returned
2. Return charges apply

2. If Recipient cannot pay exact amount:

1. Partner may accept alternative payment
2. Final verification before return

12.1 REAL-TIME TRACKING

What You Can Track:

1. Status updates (Picked Up, Delivered)
2. Estimated delivery time
3. Delivery Partner contact details
4. Proof of delivery (photos)

12.2 PROOF OF DELIVERY (POD)

What Constitutes POD:

1. OTP verification
2. Delivery Partner photo with package and location
3. Timestamp of delivery
4. Recipient contact verification

12.3 DELIVERY NOTIFICATIONS

Automatic Notifications Sent At:

1. Booking confirmation
2. Pickup status (Delivery Partner en route)
3. Successful delivery
4. Failed delivery attempt
5. Return initiated (if applicable)

Notification Methods:

1. In-app push notifications
2. WhatsApp notifications

13.1 REPORTING ISSUES

Report Issues Within:

1. 24 hours for regular delivery issues (delays, damage)
2. 72 hours for theft or lost package

How to Report:

1. Open Jarurat App and Navigate to "Orders" or "Deliveries"
2. Select specific shipment
3. Tap "Report Issue" or "Open Dispute"
4. Describe issue with photos/evidence
5. Submit ticket

Or Contact Support:

1. Phone: 9001928273 | 9001928243
2. Email: jarurat.services@gmail.com
3. In-app chat (24-hour response)

14.1 FORCE MAJEURE EVENTS

Jarurat is NOT liable for delays/failures due to:

1. Natural disasters (floods, earthquakes, storms, heavy rain)
2. Extreme weather (hail, snow, landslides)
3. Government lockdowns, curfews, or bans
4. War, civil unrest, riots, or terrorism
5. Pandemics or health emergencies (COVID-19, etc.)
6. Road blockades or highway closures
7. Power outages or internet disruptions
8. Government office closures (holidays, restrictions)

In Such Events:

1. Delivery timeline suspended until conditions normalize
2. Packages held safely during suspension
3. No delay charges or compensation applies
4. Customer may request return/cancellation

15.1 GRIEVANCE OFFICER CONTACT

Name: Jarurat Shipping & Delivery Grievance Officer

Email: jarurat.services@gmail.com

Phone: 9001928273 | 9001928243

Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST

Response Timelines:

1. Initial acknowledgment: 24 hours
2. Investigation and update: 5 business days
3. Final resolution: 10 business days maximum
4. Escalation available after 10 days

15.2 REGULATORY COMPLAINTS

Consumer Complaints Can Be Filed To:

1. District Consumer Commission (Jaipur)
2. Rajasthan State Consumer Commission
3. National Consumer Commission (for >₹1 crore claims)
4. RBI Ombudsman (for payment-related issues)
5. Indian Post Office (if postal items involved)

16.1 MODIFICATION OF POLICY

Jarurat reserves the right to modify this Policy at any time. Material changes will be communicated:

1. Via email to registered address
2. In-app notifications
3. Updated date on the Platform
4. 30 days advance notice (where possible)

16.2 GOVERNING LAW & JURISDICTION

1. This Policy is governed by Indian law
2. Exclusive jurisdiction of Jaipur courts, Rajasthan
3. Disputes settled via arbitration if amicable resolution fails
4. Arbitration under Arbitration & Conciliation Act, 1996
5. Single arbitrator mutually appointed by parties
6. Arbitration seat: Jaipur, India

16.3 SEVERABILITY

If any provision of this Policy is deemed invalid or unenforceable under Indian law, such provision will be severed, and the remainder of this Policy will remain valid and binding.

Version	Date	Changes
1.0	February 15, 2026	Initial Shipping & Delivery Policy

By using Jarurat Shipping & Delivery Services, you:

1. Acknowledge that you have read and understood this entire Policy.
2. Accept all terms and conditions herein.
3. Declare that package contents are legal and non-prohibited.
4. Accept all risks and limitations of liability.
5. Agree that Jarurat is a technology platform with limited liability.
6. Accept Jarurat is NOT a logistics provider or courier service.
7. Acknowledge service contract is with independent Delivery Partner.
8. Release Jarurat from liability for Delivery Partner performance.
9. Agree to submit disputes via app or support channels.
10. Consent to Jarurat's collection and use of shipment data.

If you do NOT agree to these terms, you should NOT use Jarurat Shipping & Delivery Services.

CONTACT & SUPPORT

1. Email: jarurat.services@gmail.com
2. Phone: 9001928273 | 9001928243
3. In-App Chat: 24-hour response
4. Hours: Mon-Sat, 10:00 AM - 6:00 PM IST

Last Updated: February 15, 2026

Next Review: February 15, 2027