Privacy Policy

Users

"Users" include Customers, Service Providers (Professionals), and Vendors who use the Jarurat Platform.

Customers

"Customers" - individuals who request services through the Jarurat Platform.

Service Providers / Professionals

"Service Providers/Professionals" - independent third-party service operators offering services on Jarurat.

Personal Information

"Personal Information" - any information that could identify you (name, email, phone number, address, etc.).

Sensitive Personal Information

"Sensitive Personal Information" - financial information, government IDs, health data, biometric data, passwords.

Device

"Device" - any computer, mobile phone, or other device used to access Services.

Third-Party Service Providers (TPSP)

"Third-Party Service Providers (TPSP)" - external agencies providing services on our behalf (payment processors, analytics providers, etc.).

Co-Branded Services

"Co-Branded Services" - services offered in partnership with other companies.

Usage Information

"Usage Information" - technical data about how you use the Platform (clicks, searches, usage patterns, etc.).

Account Information

When you register on Jarurat App, we may collect:

• Full name
• Email address
• Phone number (verified via OTP)
• Date of birth
• Gender
• Profile photograph
• Residential address / Service area
• Login credentials (username/password)
• Payment information (subject to applicable laws)
• Emergency contact details

For Service Providers/Professionals

We collect additional information:

• Professional qualifications and certifications
• Government-issued identification (Aadhaar, PAN, and Driving License)
• Professional license details (where applicable)
• Bank account information for payments
• Tax registration details (GST, if applicable)
• Vehicle information (for delivery services)
• Police Verification Certificate (if available)
• Insurance details

Transaction Information

• Service booking details (date, time, location)
• Service category and description
• Payment transaction information
• Booking history and ratings/reviews

Communication Information

• Messages and chat communications with other users.
• Customer support interactions
• Complaints and feedback
• Referral information (if you refer a friend)

User-Generated Content

• Ratings and reviews
• Comments and posts
• Uploaded photographs/documents
• In-app messages and support tickets

Location Data

• For Customers: Precise or approximate location when you open the app or request a service.
• For Service Providers: Real-time location when accepting bookings (collected only when "On-Duty" is active).
• We use location data even after the app is closed for service matching and safety purposes.

Device Information

• IP address (Device Identifier)
• Device type, manufacturer, and model
• Operating system and version
• Mobile network data
• Unique device identifiers
• Software and app versions
• Preferred language and country settings

Usage Information

• Pages/features visited on the Platform
• Time spent on each feature
• Search queries
• Clicks and interactions
• Scrolling and touch gestures
• Frequency of app usage
• Features used most frequently

Cookies and Similar Technologies

• Session identifiers
• Advertising identifiers
• Tracking pixels and web beacons
• Browser cache data
• User preferences and settings

SMS / Text Messages

• One-Time Passwords (OTPs) for verification
• Authentication details during financial transactions.
• Security verification messages

(We do NOT share SMS data with third parties)

Call Details

• Call recordings (for Service Providers) for quality assurance and dispute resolution.
• Call logs showing incoming/outgoing calls with users and customers.

Health Information

• For Service Providers during emergencies: body temperature, symptoms, vaccination status, health conditions (as disclosed by users).

3.1 SERVICE DELIVERY & OPERATIONS

• Enabling access to the Jarurat Platform and Services.
• Matching Customers with appropriate Service Providers.
• Processing bookings and payments.
• Providing customer support.
• Sending service-related notifications (booking confirmations, OTPs, reminders).
• Verifying your identity and eligibility under applicable law.
• Processing refunds and cancellations.
• Managing disputes and complaints.

3.2 PLATFORM IMPROVEMENT & ANALYTICS

• Analyzing usage patterns and Platform performance.
• Identifying features that need improvement.
• Personalizing your experience on the Platform.
• Conducting market research and user surveys.
• Improving app functionality, design, and user interface.
• Fixing bugs, errors, and technical issues.
• Tracking geographic areas for service expansion.

3.3 SAFETY & SECURITY

• Detecting and preventing fraud, abuse, and unauthorized access.
• Investigating suspected criminal activities.
• Identifying security breaches and vulnerabilities.
• Protecting the rights, safety, and property of users and the Platform.
• Complying with law enforcement requests and regulatory requirements.
• Conducting background checks and identity verification.

3.4 COMMUNICATION & MARKETING

• Sending promotional offers and rewards based on consumption patterns.
• Service announcements (maintenance alerts, policy changes, etc.).
• Marketing communications (with your consent).
• Notifying you of new features and services.
• Sending newsletters and special offers.
• Participating in contests and promotions.
• Referral program communications.

3.5 COMPLIANCE & LEGAL

• Complying with applicable laws and regulations (IT Act, GST Act, DPDP Rules, etc.).
• Responding to government and law enforcement requests.
• Enforcing Terms of Service and resolving disputes.
• Maintaining records for regulatory compliance and audit purposes.
• Fulfilling contractual obligations.

3.6 BUSINESS OPERATIONS

• Internal business analytics and reporting.
• Payment processing and financial management.
• Employee training and quality assurance.
• Database management and system administration.
• Business intelligence and trend analysis.

Important Note: We do NOT use your information for targeted advertising based on sensitive personal data.

4.1 WITH SERVICE PROVIDERS & PROFESSIONALS

We share the following information with Service Providers to enable service delivery:

• Customer name, phone number, and booking address
• Service details and requirements
• Booking time and date
• Special instructions or notes
• Rating and review information

4.2 WITH CUSTOMERS

We share the following information with Customers:

• Service Provider name and profile picture
• Phone number and location (when "On-Duty")
• Vehicle registration number (if applicable)
• Ratings and reviews from previous customers
• Real-time location during service

4.3 WITH PAYMENT PROCESSORS & FINANCIAL INSTITUTIONS

• Transaction details necessary for payment processing
• Banking information (securely encrypted)
• Payment history for reconciliation
• Refund processing information

4.4 WITH THIRD-PARTY SERVICE PROVIDERS

We may share information with trusted TPSPs who assist in:

• Payment processing and gateway services
• Analytics and data analysis
• Customer support management
• Background verification and KYC checks
• Email and SMS communications
• Cloud hosting and data storage
• Fraud detection and security services
• Location services and mapping

Contractual Safeguards: We require all TPSPs to maintain the same level of data protection and confidentiality as we do.

4.5 WITH GOVERNMENT & LAW ENFORCEMENT

We may disclose information to:

• Government agencies and regulatory bodies
• Law enforcement officials (with valid legal requests)
• Judicial authorities and court orders
• Tax authorities (GST, Income Tax, etc.)
• Labor department (for compliance with employment laws)

4.6 CO-BRANDED SERVICES

If you use co-branded services (partnerships with banks, insurance providers, delivery services, etc.), your information may be shared with those partners. You will be informed at the time of enrollment.

4.7 BUSINESS TRANSFERS & AFFILIATES

• Your information may be shared with parent companies, subsidiaries, and affiliates for internal business purposes.
• In case of merger, acquisition, or sale of assets, we may transfer your information to the successor entity.

4.8 PUBLIC DISCLOSURE

• User-generated content (reviews, ratings, photos) may be displayed publicly on the Platform.
• Your name and profile picture may appear in ratings/reviews if you choose to keep them public.
• You may choose to make certain information private in your account settings.

4.9 WHAT WE DO NOT SHARE

• We do NOT sell or rent your personal information for marketing purposes.
• We do NOT share SMS/text message data with third parties (except for OTP verification).
• We do NOT share passwords or sensitive financial information unnecessarily.
• We DO NOT share sensitive personal data for targeted advertising.

5.1 RETENTION PERIOD

• Active Users: We retain information as long as your account is active.
• After Account Deletion: Information retained for 180 days for dispute resolution, fraud investigation, and regulatory compliance.
• Beyond 180 Days: Data is either deleted or anonymized and aggregated for analytics purposes.

5.2 DATA YOU CAN DELETE

You may request deletion of:

• Personal profile information
• Transaction history
• Chat messages and support tickets
• User-generated content (ratings, reviews)

5.3 DATA WE RETAIN LONGER

For legal and regulatory compliance, we may retain:

• Tax and financial records (as per GST law and income tax requirements)
• Dispute resolution documentation
• Anti-fraud and security records
• Anonymized aggregate data for analytics

5.4 REQUEST FOR DELETION

To request data deletion, contact our Grievance Officer with specific details of the information you want deleted. We will comply within 30 days unless legally required to retain.

6.1 SECURITY MEASURES

We implement industry-standard security practices:

• Encryption: SSL/TLS encryption for data in transit.
• Firewalls: Multi-layer firewall protection.
• Access Control: Role-based access to sensitive data.
• Secure Database: Encrypted databases with regular backups.
• Two-Factor Authentication: Optional 2FA for account security.
• Password Security: Hashed and salted password storage.
• Regular Audits: Periodic security audits and penetration testing.

6.2 DATA CENTERS

• Primary data storage in India (compliant with data localization requirements)
• Backup systems in secure, monitored facilities

6.3 EMPLOYEE ACCESS

• Limited employee access to personal data.
• Strict confidentiality agreements with all staff.
• Regular training on data protection and privacy compliance.

6.4 LIMITATIONS

• No security system is 100% impenetrable.
• We cannot guarantee absolute security of data transmitted over the internet.
• Users transmit data at their own risk.
• We recommend not sharing passwords with anyone.

6.5 COMPLIANCE

We comply with:

• Information Technology Act, 2000
• Digital Personal Data Protection (DPDP) Act, 2023
• Rajasthan Consumer Protection Act
• GST and Income Tax regulations
• RBI guidelines (for payment processing)

7.1 ACCESS YOUR INFORMATION

• Through your Jarurat account dashboard
• By requesting from our Grievance Officer
• Response time: 15 days

7.2 CORRECT INFORMATION

• Update your profile information through account settings.
• Contact support for corrections we cannot make directly.
• We will make changes within 7 business days.

7.3 OPT-OUT OPTIONS

• Marketing Communications: Unsubscribe from promotional emails/SMS.
• Location Tracking: Disable location permissions in app or device settings (may limit service functionality).
• Cookies: Disable cookies in browser settings (may impact user experience).
• Data Sharing: Limit data sharing preferences in privacy settings.

7.4 ACCOUNT DELETION

• Request account closure through app or email to support.
• We will delete your account and associated data within 30 days.
• Some data retained for 180 days as mentioned in Section 5.1.

7.5 GRIEVANCE RESOLUTION

1. Step 1: Contact support via in-app chat (24-hour response time)
2. Step 2: Email our Grievance Officer (48-hour response time)
3. Step 3: Phone contact available during business hours
4. Step 4: Escalation to senior management (if unresolved after 60 days)

• Age Requirement: The Jarurat Platform is only for users 18 years or older.
• No Intentional Collection: We do NOT knowingly collect information from children under 18.
• Parental Consent: If we discover we have collected information from a minor, we will delete it immediately.
• Responsibility: Parents/guardians are responsible for monitoring their children's internet usage.

• Primary Jurisdiction: Jarurat operates under Indian law and maintains primary data centers in India.
• Data Localization: Personal data of Indian residents is processed and stored within India.
• International Users: Non-Indian users' data may be transferred to Jarurat's service providers outside India.
• Cross-Border Transfers: Any international data transfers comply with applicable laws.

• Links to third-party websites (partner merchants, payment gateways, and social media).
• Embedded third-party content (maps, reviews, advertisements).
• Third-party authentication (Google, Facebook login).

Important:

• We are NOT responsible for privacy practices of third-party websites or apps
• Content and policies on linked websites
• Data collected by third parties

Please review the privacy policies of any third-party services before using them.

Name: Jarurat Privacy & Grievance Officer

Email: jarurat.services@gmail.com

Phone: 90019-28273 | 90019-28243

Mailing Address:
Jarurat Services
Kota, Rajasthan, India

Business Hours: Monday - Saturday, 10:00 AM - 06:00 PM IST

Response Timeline:

• Initial acknowledgment: 24 hours
• Investigation and response: 30 days maximum
• Escalation available after 30 days

12.1 UPDATES & AMENDMENTS

• Changes in our data practices
• New features and services
• Legal and regulatory requirements
• Industry best practices

12.2 NOTIFICATION PROCESS

• Email to your registered address
• In-app notification banner
• Updated date on the Platform
• 30 days advance notice (where possible)

12.3 ACCEPTANCE

Your continued use of the Jarurat Platform after updates indicates acceptance of the revised Policy.

13.1 ADDITIONAL DATA COLLECTED

• Background verification and criminal records check.
• Professional licensing and certification verification.
• Tax compliance documentation (GST, PAN).
• Bank and payment account details.

13.2 RATING & REPUTATION SYSTEM

• Ratings and reviews are publicly visible.
• Customer feedback may impact your ability to receive bookings.
• Multiple low ratings may result in account suspension.
• You have the right to respond to reviews.

13.3 ACCOUNT SUSPENSION & TERMINATION

• We may suspend your account for privacy policy violations.
• Repeated violations may result in permanent ban.
• You will be notified via email of suspension with reason.

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Rajasthan Government Regulations
• GST Compliance Requirements
• Consumer Protection Act, 2019
• RBI Payment Guidelines

• Jarurat is not responsible for third-party privacy practices.
• While we use industry-standard security, no system is completely secure.
• Users assume all risk when transmitting information over the internet.
• Jarurat's liability for data breaches is limited as per applicable law.